Staff
Management
Ganesh Jagat
Sales Manager
David Zaniewski
General Manager
Doug Vanness
Inventory Manager
Junior Genao
Internet Sales Manager
Freddy Maldonado
Sales Manager
Gary Sebring
Service Director
Rodney Wilson, Sr.
Sales Consultant
Jun 26, 2020
Absolutely amazing everyone was more than helpful and...
Absolutely amazing everyone was more than helpful and went over and beyond to get me what I needed I will be back and I will be sending everyone I know. I don't know the names of everyone else who helped because there were so many and I was overwhelmed but they were all amazing I've never been helped like this ever it literally took an army to get it done this quickly but the worked together like a well oiled machine and I've never been this satisfied.
Jun 24, 2020
Could not have been a better experience. I was impressed...
Could not have been a better experience. I was impressed with how financing was arranged and the brief time it took to complete the car buying/trade in process start to finish. Very well done!
Jun 20, 2020
Rodney was absolutely wonderful . Helped me get my...
Rodney was absolutely wonderful . Helped me get my beautiful truck ! Thank you for everything ! Would recommend anyone to Rodney for a new vehicle and great deal !
Jun 10, 2020
Waited 3 hours for no reason for paperwork to be done....
Waited 3 hours for no reason for paperwork to be done. Only got one key with a 2017 car? I will call them if I lose key.
Jun 09, 2020
Rodney, was great and patient with me. He made sure that...
Rodney, was great and patient with me. He made sure that I got the best deal possible. I had a great experience. Thank you Rodney!
Melissa McNeil
Express Lube Manager
Jul 20, 2019
Friendly and efficient.
As the title suggest friendly and efficient. The folks are always welcoming and eager to assist. The provide the necessary help in getting the proper service at the proper time. The work is executed efficiently limiting your wait time.
Jul 14, 2019
Great Service
Melissa is great! She is the only one who has been consistent and reliable with feedback and adhering to my request. She is my number one pick when I come for car service.
Jul 12, 2019
Quick Diagnosis, Repair and Out
A spontaneous visit for a dashboard light was diagnosed and repaired within a hour. Covered by warranty the part was at no cost. Our customer repair reception was friendly and welcome, even without a scheduled appt. Quick, easy, warm reception.
Jul 10, 2019
car service
my experience with toyota service is excellent ,I have 2 toyotas that always serve in your location ,I always had a good experience,, most of the time I worked with Melissa Mcneil very knowledgeable person ,she's explain me what the car needs and go thru everything with me ,I keep my cars in good condition because the service that you provided in your location '
Jul 09, 2019
Excellent
Melissa is an asset to your corporation! Have been dealing with her for years and she is awesome!always a great experience! Will continue to get service done at Haltermans!
Eric McNicholas
Sales Consultant
Jun 26, 2020
Excellent sales consultant. I would definitely recommend...
Excellent sales consultant. I would definitely recommend asking for Eric the moment you walk through the door he will make your experience one to remember.
Jun 20, 2020
Everyone at Haltermans was so nice. Eric was super...
Everyone at Haltermans was so nice. Eric was super helpful and knowledgeable, and made choosing a car that was suitable for my needs and budget so easy and exciting!
Jun 17, 2020
Every one at Halterman,,s was pleasant and courteous....
Every one at Halterman,,s was pleasant and courteous. This was the second new Mitsubishi we purchased at your dealership. I thought the fist time was the best dealer experience was very good but this time was even better. Eric was extremely helpful and very knowledgeable, and insightful he listened to what we were saying and helped us to feel confident in our decision. I never felt pressured, he was very patient and seemed to understand my needs and concerns, his respectful and professional manner made my car buying experience a real pleasure.
Jun 17, 2020
The process was quick and easy the sales team were...
The process was quick and easy the sales team were extremely nice and helpful answering all the questions I had regarding car history and specs couldn’t have asked for better people to help me get the car I wanted at a good price.
Jun 16, 2020
Eric was very professional and knowledgeable. He keep his...
Eric was very professional and knowledgeable. He keep his word got me out as expected with no delays.Hope to deal with him in the future. Thanks Eric for everything.
Tammy Stoshick
Finance Manager
Jul 04, 2020
It was my first time buying a car and they made it...
It was my first time buying a car and they made it incredibly easy. I loved my car buying experience and I’m even more in love with my car.
Jul 03, 2020
I’ve been dealing with Haltermans for the last few years...
I’ve been dealing with Haltermans for the last few years and it’s always been a pleasant experience. My salesman Chris was extremely friendly and helpful. He understood my needs and worked with that to get a vehicle that would fit for me, rather than trying to wheel and deal. No doubt the best dealership in the Poconos!
Jun 24, 2020
Could not have been a better experience. I was impressed...
Could not have been a better experience. I was impressed with how financing was arranged and the brief time it took to complete the car buying/trade in process start to finish. Very well done!
Jun 24, 2020
Halterman's and sales rep Nick Purpura made this the most...
Halterman's and sales rep Nick Purpura made this the most pleasant and easy experience I've ever had when buying a vehicle! I highly recommend buying a vehicle at Halterman's!
Jun 20, 2020
Everyone at Haltermans was so nice. Eric was super...
Everyone at Haltermans was so nice. Eric was super helpful and knowledgeable, and made choosing a car that was suitable for my needs and budget so easy and exciting!
Chris DeLeo
Sales Consultant
Jul 05, 2020
Wonderful Experience
The staff is extremely professional and highly organized making the entire process from start to finish painless. Chris was a pleasure to work with and Nick gave plenty of information regarding all of the gadgets with the car.
Jul 03, 2020
I’ve been dealing with Haltermans for the last few years...
I’ve been dealing with Haltermans for the last few years and it’s always been a pleasant experience. My salesman Chris was extremely friendly and helpful. He understood my needs and worked with that to get a vehicle that would fit for me, rather than trying to wheel and deal. No doubt the best dealership in the Poconos!
Jun 18, 2020
My experience at haltermans was one to remember. Chris...
My experience at haltermans was one to remember. Chris was very professional and he really cares about the customer. Because of his expertise and professionalism, I had the best car buying experience ive ever had. Would recommend him to anyone.
Feb 11, 2020
Chris was awesome to work with. He offers great customer...
Chris was awesome to work with. He offers great customer service and offered good information to consider when purchasing a vehicle. I was not expecting to purchase a car that day but I could not resist the opportunity thanks to Chris and Halterman’s.
Feb 10, 2020
Thank you Haltermans for all your help purchasing my next...
Thank you Haltermans for all your help purchasing my next vehicle from you. I absolutely love my new truck. Chris you were amazing to work with!! Sincerely tony f a happy customer
Nick Purpura
Sales Consultant
Jul 04, 2020
It was my first time buying a car and they made it...
It was my first time buying a car and they made it incredibly easy. I loved my car buying experience and I’m even more in love with my car.
Jul 03, 2020
Very smooth process. Nick was a wonder to work with. He...
Very smooth process. Nick was a wonder to work with. He gave plenty of great options and comparisons. Never felt pressured or pushed into any decisions and was very forth coming with all units on lot and inventory. Would definitely recommend him to anyone.
Jun 24, 2020
I was so very pleased with the experience I had here...
I was so very pleased with the experience I had here purchasing my 1st brand new car ever!! Nick was amazing and so very helpful!!
Jun 24, 2020
Halterman's and sales rep Nick Purpura made this the most...
Halterman's and sales rep Nick Purpura made this the most pleasant and easy experience I've ever had when buying a vehicle! I highly recommend buying a vehicle at Halterman's!
Jun 17, 2020
The process was quick and easy the sales team were...
The process was quick and easy the sales team were extremely nice and helpful answering all the questions I had regarding car history and specs couldn’t have asked for better people to help me get the car I wanted at a good price.
Ganesh Jagat
Sales Manager
Jul 01, 2020
If you have the opportunity to work with John, TAKE IT!...
If you have the opportunity to work with John, TAKE IT! From the second I stepped foot in the building he was so welcoming. He got straight to the point, gave me his honest opinions and made an important decision like car buying an EASY one. I didn’t know much about buying a car but he and the sales manager, Ganesh, were very transparent with numbers and any questions I had were answered in detail. I appreciate them so much for helping me purchase my first car!
Feb 13, 2020
Samantha was really easy to talk to about what I wanted...
Samantha was really easy to talk to about what I wanted in a car. She was courteous and very professional and let me take all the time I needed to check out their vehicles. Hartman's was very easy going compared to previous shopping experiences. I would definitely return when I need another car.
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Jun 22, 2019
Bought a new car
Amazing dealership. Chris and Ganesh helped tremendously and worked with my budget and wants to find the perfect car. They helped present more options on financing and other cars and gave great advice and guidance throughout the whole process.
Jan 15, 2019
New Vehicle Purchase
We had a good experience at Haltermans Car Dealership.It was a pleasure to do business with the knowledgeable and courteous staff who assisted us in making the decision to purchase our new vehicle. Thank you.
Betsy Botsko
Customer Service
Aug 05, 2019
Great place to buy a car!
From beginning to end, Smerlyn Mercado was attentive to our needs and worked with his manager to get us the best deal. Kudos to Smerlyn and staff. Mike, the bow tie person assisted in explaining car play and details of car functions and downloading apps onto phone. Awesome, Mike. Tammy assisted in finalizing all the paper work and very detailed in explaining payments and other options. Thank you Tammy. My wife and I had a wonderful experience thanks to staff, especially Smerlyn for his dedication.
Jul 01, 2019
Never Again
Sales girl was fine (Shes Gone) and I like the Service People, After that was a nightmare. I'll never buy from them again, We'll go to Newton Toyota or Koch Toyota!!
Jun 29, 2019
Team Work
I was in for the 25,000 service maintenance on my Toyota RAV4, handled respectfully and helpfully by Melissa in Service. I also scheduled an appointment for 4 new tires in 2 weeks with Melissa. While waiting in the lobby, I got to talking with Betsy in service office staff who was making coffee. I mentioned that I would like to extend my warranty to 45,000K, would that be possible? Brenda went to Melissa and they collaborated in helping me to extend my maintenance warranty through their teamwork. It was a win-win situation for all. All of the office staff and service people are friendly, helpful and sympathetic to the customer need and are willing to go the extra mile.
Feb 13, 2018
Great place to buy and service a car.
I have been coming to Halterman's for years for service and we purchased a Tacoma a few years ago. It has always been a pleasant experience. I was in the market for a used car and have been a long time Avalon driver. I had checked out Lexus and the new Accord but when Julius Rivera took me on a test drive in a barly driven 2016 Avalon I was sold. Working with Julius, David the used car sales manager and Betsy Botsko doing the paper work made for a very smooth transaction. Thank you to the staff and Mr. Halterman for meeting my deal!
Dec 15, 2017
Worth Driving for
After continual disappointment with my local Koch Toyota, formerly Milham Toyota, I took the chance after reading "real reviews" on other great experiences with Halterman's Toyota, an hours drive north in Stroudsburg. The no B.S., upfront honesty, genuine interest and well being in the customer extended well after my purchasing my Toyota Tundra. There were some minor issues with add on parts (incorrect order mishap) which initially started out as looking to be a first disappointment in the after purchase process. HOWEVER, the service staff, namely Amanda, Melissa and Courtney bent over backwards to make that disappointment turn to exhilaration in having parts found and driven from far away. I walked in to Betsy, the cashier, greeting me by my name!! Her barely contained excitement was infectious as she wanted to be with me as I viewed the finished truck for the first time! Her excitement and warmth defines the family run dealership and it shows in the genuine smiles of staff, to the overall comfort and vibe of this place. Yes, I will drive the extra long miles to always have them service and look after my new truck as they have shown to look out and care for me.. Finally a Dealership that I can call home for me AND my new Truck.
John Averett
Sales Consultant
Jul 03, 2020
It was a great experience with John. He was an amazing...
It was a great experience with John. He was an amazing salesman who took our priorities seriously and assisted us to find the best deal!
Jul 01, 2020
If you have the opportunity to work with John, TAKE IT!...
If you have the opportunity to work with John, TAKE IT! From the second I stepped foot in the building he was so welcoming. He got straight to the point, gave me his honest opinions and made an important decision like car buying an EASY one. I didn’t know much about buying a car but he and the sales manager, Ganesh, were very transparent with numbers and any questions I had were answered in detail. I appreciate them so much for helping me purchase my first car!
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Jan 31, 2020
Bow Tie Mike was very knowledgeable and helpful. He went...
Bow Tie Mike was very knowledgeable and helpful. He went over everything in detail and made sure I understood everything. He is very personable. I had a great experience!
Jan 28, 2020
Friendly and corteous staff
I gave 4 stars and not 5 because they did not disclose that the car was an Enterprise rental until we were filling out the financial paperwork. Otherwise a good experience.
Samantha Dudsak
Billing Clerk
Jun 17, 2020
Every one at Halterman,,s was pleasant and courteous....
Every one at Halterman,,s was pleasant and courteous. This was the second new Mitsubishi we purchased at your dealership. I thought the fist time was the best dealer experience was very good but this time was even better. Eric was extremely helpful and very knowledgeable, and insightful he listened to what we were saying and helped us to feel confident in our decision. I never felt pressured, he was very patient and seemed to understand my needs and concerns, his respectful and professional manner made my car buying experience a real pleasure.
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Feb 13, 2020
Samantha was really easy to talk to about what I wanted...
Samantha was really easy to talk to about what I wanted in a car. She was courteous and very professional and let me take all the time I needed to check out their vehicles. Hartman's was very easy going compared to previous shopping experiences. I would definitely return when I need another car.
Feb 03, 2020
all my expectations were met
Everyone I met was friendly, courteous and knowledgeable about Toyotas. I was fortunate to be served by a great team-Samantha, Fred, Bow-Tie-Mike, Tammy. The professionalism was in a class by itself and many decisions were made in my favor to assure that I drove out of the dealership in a safe, beautiful car that I was able to manage financially. My thanks to everyone that made my experience a very positive and enjoyable one.
Jan 08, 2020
She was friendly very helpful she was on top of every...
She was friendly very helpful she was on top of every detail that I ask answered all the questions that I ask so I was pleased
James Molina
Sales Consultant
May 30, 2020
Everything from start to finish went so smoothly....
Everything from start to finish went so smoothly. Everyone was friendly and helpful! Even with covid-19 going on. Eric was absolutely amazing! He found me the perfect suv with every feature I needed to have! Highly recommend going here if you need a car! Make sure you see Eric!
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Jun 29, 2019
Convenient, fast and professional
Conveniently located dealership, professional staff, good facilities, pleasant employees, shuttle service, reasonable pricing. Easy to schedule appointments and communicate with staff members. Keep up good job!
Dec 03, 2018
First time at this dealer - sold and will never buy anywhere
Great honest interactions with all!!! Very honest, cared about my needs. No high pressure nonsense. love this car! My sales rep James Molina and all others were great!
Nov 03, 2018
Excellent customer service. So friendly & helpful!
I have never been to a dealership where I was treated with so much respect and professionalism. Such kind employees who really know their stuff. James Molina was exceptional I highly recommend him. Halterman’s Toyota is the best car dealership I’ve seen yet
Jeremy Baker
Sales Consultant
Jul 02, 2020
Jeremy is great! He was able to get us the vehicle we...
Jeremy is great! He was able to get us the vehicle we wanted at the price we wanted! Jeremy made sure all the paperwork was in order made sure we got the best trade in price for our old vehicle! I have brought vehicle from Toyota Halterman before and I have to say this time was by far the best experience we have ever had buying a vehicle. We will definitely recommend Jeremy to anyone looking to buy a vehicle
Jul 01, 2020
Halterman’s Toyota has the best customer service hands...
Halterman’s Toyota has the best customer service hands down! We drove an hour to do business with them over the two dealerships closer to home. Jeremy and Junior went above and beyond to help us find the perfect vehicle.
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Dec 22, 2019
I was very impressed with Haltermans Toyota!!! I would...
I was very impressed with Haltermans Toyota!!! I would highly recommend anyone shopping for a new car to visit and see Jeremy Baker in sales he was awesome! Very helpful through the whole process! Finance Freddy was the greatest despite being In a ch 13 bankruptcy was able to get me approved!!!! Tammy S was very thougho explaining the paper work I signed also great at what she does! And last but not least bow tie mike was great for explaining the features of my new car! It litterly didn’t take long before I was driving home!!! Too everyone at Haltermans Thank you and plan to purchase my next car there as well!! Can’t Thank you enough!! Dave S Effort Pa
Jul 07, 2019
Jeremy did a great job
Despite having some second thoughts Jeremy was a great person & did a great job getting me into the truck I really wanted. I am very happy w my Outlander
Amanda Mussara
Assistant Service Manager
Dec 15, 2017
Worth Driving for
After continual disappointment with my local Koch Toyota, formerly Milham Toyota, I took the chance after reading "real reviews" on other great experiences with Halterman's Toyota, an hours drive north in Stroudsburg. The no B.S., upfront honesty, genuine interest and well being in the customer extended well after my purchasing my Toyota Tundra. There were some minor issues with add on parts (incorrect order mishap) which initially started out as looking to be a first disappointment in the after purchase process. HOWEVER, the service staff, namely Amanda, Melissa and Courtney bent over backwards to make that disappointment turn to exhilaration in having parts found and driven from far away. I walked in to Betsy, the cashier, greeting me by my name!! Her barely contained excitement was infectious as she wanted to be with me as I viewed the finished truck for the first time! Her excitement and warmth defines the family run dealership and it shows in the genuine smiles of staff, to the overall comfort and vibe of this place. Yes, I will drive the extra long miles to always have them service and look after my new truck as they have shown to look out and care for me.. Finally a Dealership that I can call home for me AND my new Truck.
Nov 07, 2017
Fast,friendly,helpful
I was taken care of Quickly upon arrival the workers were fast friendly and helpful with all my questions And exceeded all my expectations I have always had a good experience with Toyota.
Mar 05, 2016
Great Service....... Horribly Annoying Telemarketers.
Great Service! Internet staff needs to stop calling me. Have made a dozen requests over a 6 year period with multiple staff members and they continue to call. Very annoying.
Feb 19, 2016
Awesome people, awesome service. timely and knowledgeable.
Went in for a routine oil change, all services were done correctly and in a very timely manner, all employees were friendly and polite. Especially Melissa who has been my favorite service person for years.
Oct 19, 2014
Like working with Family
Tues. 10/14/14 I stopped by to take a look at a 2013 Versa, that I had previously saw online while browsing the Halterman's website. Undecided and very worried about my far from perfect credit score. I sat down and talked with Steve Heller who was very inviting, he told me not to worry about my bad credit and that him and his team will do everything they can to find a bank willing to give me a loan. He also explained that they've gotten others with a lowwer score then mine approved for loans. Of caorse I thought to myself I heard this same tale before and still wasnt to sure of having them run my credit. So we took a look at the car which quickly changed my mind, but I still wasnt certain I'd be approved so I ask for a reschruled appointment. Came in Fri. 10/17/14 with pay stubs in hand ready to file application for a loan still having doubts. Next thing I know Steve calls Anthony Gonzalez over and they both begin working some "Haltermen" Magic. I had to leave for a while to go back to work but on my way out Steve called to me and says "the next time you walk into this office your leaving with your new car". I thought it was a little forward and early to be saying things as such, but 3 hrs. Later I received a call from Steve asking me when is the soonest I could get there. Not thinking to much about it I figured it was just to go and answer more question and or that they needed some more info to place applications. Steve says no I just needed your SS# and for you to come pick up your car. Amazed at the words that I heard, I quickly ran inside and asked my boss when was the soonest I could leave. Next thing I knew was with my mother on my way to pick up my car. I would like to Thank the Entire Halterman's Family for helping me and for being so welcoming with open arms. Thank you again Steve Heller hope to see you the future for my next car or maybe when I send my younger sister your way.
Nico Menichello
Collision Shop Supervisor
Dec 20, 2019
Quality, honest and upfront with payment options and work...
Quality, honest and upfront with payment options and work process. I will recommend Nico and the Halterman’s collision center to friends and family . Thank you for making my 19 sienna look brand new again.
Jul 10, 2019
car service
my experience with toyota service is excellent ,I have 2 toyotas that always serve in your location ,I always had a good experience,, most of the time I worked with Melissa Mcneil very knowledgeable person ,she's explain me what the car needs and go thru everything with me ,I keep my cars in good condition because the service that you provided in your location '
Nov 23, 2018
Body Shop
If you want straight forward, trustworthy knowledge and work, Nico is the go to guy for this. Sticks to Toyota's high quality standards and does not deviate just to get a job done.
Oct 06, 2017
Great Collision supervisor!
Nico has great customer service very friendly, easy going and always ready to help whenever he is needed. I would recommended a visit to this wonderful facility. as they are all always ready to make your experience great!
Jan 08, 2013
LOU EXPERIENCE
I chose this dealership when i moved here 2yrs ago to service my other rav4.Everyone I have dealt with has been very courteous,friendly,and professional.While I was having my rav4 serviced I walked over to the showroom to find out some info about a new rav 4 lease.I was introduced to Troy who gave me the figures on what it would cost.At that time I was not able to afford it.Troy told me if any deals came up he would call me.I missed his call on Fri.Jan 4,and called him back later that day.I went to the dealership on Mon jan.7 to see try with a trade in.Troy knew what I was able to afford and worked with me to get the lease deal.I have nothing but praise for the dealership from the service dept to the sales dept and all the personal that work there.I would highly recommend this dealership to anyone.I thank you all for helping me get this lease on my new rav4. I love the this suv and the reliability of Toyota, that is why I now have 2 rav4's.
David Zaniewski
General Manager
Nov 22, 2019
Eric was very helpful.As soon as we approached the...
Eric was very helpful.As soon as we approached the building he welcomed us very gracefully.He offered us the best options without any pressure.
Oct 23, 2019
Terrible dealership
Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for “Toyota care” that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn’t clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn’t know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn’t have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy “wiped the hood” and the “paint came off” Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I’m lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won’t push this second time screw up, under the rug.
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Apr 16, 2019
Good Service
I have bought 5 Cars at Halterman's Toyota over the last few years. I would recommend this dealership to anyone of my friends and family.
Sara Tait
Internet Sales
Jun 16, 2020
Easy to work with. I don’t have 25 words to write to...
Easy to work with. I don’t have 25 words to write to finish this review. I’m just typing this out to submit. As I said he is easy to work with.
Jun 09, 2020
Excellent
I had previously had a horrible experience at this dealership, and I never thought I would go back again, let alone buy a vehicle. All the staff I interacted with were very nice and knowledgable and they were helpful even after the buying experience, a far cry from any previous experiences I had. Nick really was exactly what I wanted from a salesman and I will definitely be recommending him and Halterman's to anyone in need
Doug Vanness
Inventory Manager
Oct 23, 2019
Terrible dealership
Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for “Toyota care” that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn’t clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn’t know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn’t have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy “wiped the hood” and the “paint came off” Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I’m lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won’t push this second time screw up, under the rug.
Dec 19, 2016
Customer Service Driven
Well coordinated team effort of efficient and effective customer service designed around the needs of customer. Team was willing to go the extra mile to accommodate concerns.
Leah Flores
Internet Sales
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Junior Genao
Internet Sales Manager
Jul 01, 2020
Halterman’s Toyota has the best customer service hands...
Halterman’s Toyota has the best customer service hands down! We drove an hour to do business with them over the two dealerships closer to home. Jeremy and Junior went above and beyond to help us find the perfect vehicle.
Freddy Maldonado
Sales Manager
May 30, 2020
Everything from start to finish went so smoothly....
Everything from start to finish went so smoothly. Everyone was friendly and helpful! Even with covid-19 going on. Eric was absolutely amazing! He found me the perfect suv with every feature I needed to have! Highly recommend going here if you need a car! Make sure you see Eric!
Lindsey Matlock
Internet Sales
Jun 03, 2020
A long but pleasant day
Very pleasant from the moment I set up an appointment on line with Lindsey all the way through the financing with Tammy. Eric was pleasant, knowledgeable and saw to my needs while I was there. I have been to places where they seem annoyed if you want to look at another vehicle, but Eric was more than accommodating.
Doreen Roberts
Title Clerk
May 27, 2017
Bowtie Mike is the master
This is my first car purchase, and I'm satisfied with the whole experience, Bowtie Mike was the best.This dealer is the best.I would definitely recommend this dealer.
Haydn Watkins
Sales Assistant
Jun 13, 2020
Just Awful ...
I called about a Toyota Tacoma listed on Halterman's web page and Haydyn informed me that I'd have to come to the dealership since they don't negotiate price on the internet or phone. Made an appointment for about two hours later then drove 35 miles from my home to the dealership. I arrived on time at 1:45 PM but she wasn't there. After about 45 minutes of small talk and "preliminary work" with another sales rep (Nick), I had my current vehicle looked at and was told it was time for a test drive, He disappeared for quite a while and upon returning informed me that " It seemed the truck had been sold earlier that morning." So I drove seventy miles and sat in a dealership for an hour for a truck that had been sold before I even called late that morning ! They only had three Tacomas on the lot, so it wasn't as if the place was bustling or the job was all that confusing. A total waste of time.
Gary Sebring
Service Director
Sales
Rodney Wilson, Sr.
Sales Consultant
Eric McNicholas
Sales Consultant
Chris DeLeo
Sales Consultant
Nick Purpura
Sales Consultant
John Averett
Sales Consultant
James Molina
Sales Consultant
Jeremy Baker
Sales Consultant
Haydn Watkins
Sales Assistant
Isabel Quiles
Sales Consultant
Rodney Wilson, Sr.
Sales Consultant
Jun 26, 2020
Absolutely amazing everyone was more than helpful and...
Absolutely amazing everyone was more than helpful and went over and beyond to get me what I needed I will be back and I will be sending everyone I know. I don't know the names of everyone else who helped because there were so many and I was overwhelmed but they were all amazing I've never been helped like this ever it literally took an army to get it done this quickly but the worked together like a well oiled machine and I've never been this satisfied.
Jun 24, 2020
Could not have been a better experience. I was impressed...
Could not have been a better experience. I was impressed with how financing was arranged and the brief time it took to complete the car buying/trade in process start to finish. Very well done!
Jun 20, 2020
Rodney was absolutely wonderful . Helped me get my...
Rodney was absolutely wonderful . Helped me get my beautiful truck ! Thank you for everything ! Would recommend anyone to Rodney for a new vehicle and great deal !
Jun 10, 2020
Waited 3 hours for no reason for paperwork to be done....
Waited 3 hours for no reason for paperwork to be done. Only got one key with a 2017 car? I will call them if I lose key.
Jun 09, 2020
Rodney, was great and patient with me. He made sure that...
Rodney, was great and patient with me. He made sure that I got the best deal possible. I had a great experience. Thank you Rodney!
Melissa McNeil
Express Lube Manager
Jul 20, 2019
Friendly and efficient.
As the title suggest friendly and efficient. The folks are always welcoming and eager to assist. The provide the necessary help in getting the proper service at the proper time. The work is executed efficiently limiting your wait time.
Jul 14, 2019
Great Service
Melissa is great! She is the only one who has been consistent and reliable with feedback and adhering to my request. She is my number one pick when I come for car service.
Jul 12, 2019
Quick Diagnosis, Repair and Out
A spontaneous visit for a dashboard light was diagnosed and repaired within a hour. Covered by warranty the part was at no cost. Our customer repair reception was friendly and welcome, even without a scheduled appt. Quick, easy, warm reception.
Jul 10, 2019
car service
my experience with toyota service is excellent ,I have 2 toyotas that always serve in your location ,I always had a good experience,, most of the time I worked with Melissa Mcneil very knowledgeable person ,she's explain me what the car needs and go thru everything with me ,I keep my cars in good condition because the service that you provided in your location '
Jul 09, 2019
Excellent
Melissa is an asset to your corporation! Have been dealing with her for years and she is awesome!always a great experience! Will continue to get service done at Haltermans!
Eric McNicholas
Sales Consultant
Jun 26, 2020
Excellent sales consultant. I would definitely recommend...
Excellent sales consultant. I would definitely recommend asking for Eric the moment you walk through the door he will make your experience one to remember.
Jun 20, 2020
Everyone at Haltermans was so nice. Eric was super...
Everyone at Haltermans was so nice. Eric was super helpful and knowledgeable, and made choosing a car that was suitable for my needs and budget so easy and exciting!
Jun 17, 2020
Every one at Halterman,,s was pleasant and courteous....
Every one at Halterman,,s was pleasant and courteous. This was the second new Mitsubishi we purchased at your dealership. I thought the fist time was the best dealer experience was very good but this time was even better. Eric was extremely helpful and very knowledgeable, and insightful he listened to what we were saying and helped us to feel confident in our decision. I never felt pressured, he was very patient and seemed to understand my needs and concerns, his respectful and professional manner made my car buying experience a real pleasure.
Jun 17, 2020
The process was quick and easy the sales team were...
The process was quick and easy the sales team were extremely nice and helpful answering all the questions I had regarding car history and specs couldn’t have asked for better people to help me get the car I wanted at a good price.
Jun 16, 2020
Eric was very professional and knowledgeable. He keep his...
Eric was very professional and knowledgeable. He keep his word got me out as expected with no delays.Hope to deal with him in the future. Thanks Eric for everything.
Tammy Stoshick
Finance Manager
Jul 04, 2020
It was my first time buying a car and they made it...
It was my first time buying a car and they made it incredibly easy. I loved my car buying experience and I’m even more in love with my car.
Jul 03, 2020
I’ve been dealing with Haltermans for the last few years...
I’ve been dealing with Haltermans for the last few years and it’s always been a pleasant experience. My salesman Chris was extremely friendly and helpful. He understood my needs and worked with that to get a vehicle that would fit for me, rather than trying to wheel and deal. No doubt the best dealership in the Poconos!
Jun 24, 2020
Could not have been a better experience. I was impressed...
Could not have been a better experience. I was impressed with how financing was arranged and the brief time it took to complete the car buying/trade in process start to finish. Very well done!
Jun 24, 2020
Halterman's and sales rep Nick Purpura made this the most...
Halterman's and sales rep Nick Purpura made this the most pleasant and easy experience I've ever had when buying a vehicle! I highly recommend buying a vehicle at Halterman's!
Jun 20, 2020
Everyone at Haltermans was so nice. Eric was super...
Everyone at Haltermans was so nice. Eric was super helpful and knowledgeable, and made choosing a car that was suitable for my needs and budget so easy and exciting!
Chris DeLeo
Sales Consultant
Jul 05, 2020
Wonderful Experience
The staff is extremely professional and highly organized making the entire process from start to finish painless. Chris was a pleasure to work with and Nick gave plenty of information regarding all of the gadgets with the car.
Jul 03, 2020
I’ve been dealing with Haltermans for the last few years...
I’ve been dealing with Haltermans for the last few years and it’s always been a pleasant experience. My salesman Chris was extremely friendly and helpful. He understood my needs and worked with that to get a vehicle that would fit for me, rather than trying to wheel and deal. No doubt the best dealership in the Poconos!
Jun 18, 2020
My experience at haltermans was one to remember. Chris...
My experience at haltermans was one to remember. Chris was very professional and he really cares about the customer. Because of his expertise and professionalism, I had the best car buying experience ive ever had. Would recommend him to anyone.
Feb 11, 2020
Chris was awesome to work with. He offers great customer...
Chris was awesome to work with. He offers great customer service and offered good information to consider when purchasing a vehicle. I was not expecting to purchase a car that day but I could not resist the opportunity thanks to Chris and Halterman’s.
Feb 10, 2020
Thank you Haltermans for all your help purchasing my next...
Thank you Haltermans for all your help purchasing my next vehicle from you. I absolutely love my new truck. Chris you were amazing to work with!! Sincerely tony f a happy customer
Nick Purpura
Sales Consultant
Jul 04, 2020
It was my first time buying a car and they made it...
It was my first time buying a car and they made it incredibly easy. I loved my car buying experience and I’m even more in love with my car.
Jul 03, 2020
Very smooth process. Nick was a wonder to work with. He...
Very smooth process. Nick was a wonder to work with. He gave plenty of great options and comparisons. Never felt pressured or pushed into any decisions and was very forth coming with all units on lot and inventory. Would definitely recommend him to anyone.
Jun 24, 2020
I was so very pleased with the experience I had here...
I was so very pleased with the experience I had here purchasing my 1st brand new car ever!! Nick was amazing and so very helpful!!
Jun 24, 2020
Halterman's and sales rep Nick Purpura made this the most...
Halterman's and sales rep Nick Purpura made this the most pleasant and easy experience I've ever had when buying a vehicle! I highly recommend buying a vehicle at Halterman's!
Jun 17, 2020
The process was quick and easy the sales team were...
The process was quick and easy the sales team were extremely nice and helpful answering all the questions I had regarding car history and specs couldn’t have asked for better people to help me get the car I wanted at a good price.
Ganesh Jagat
Sales Manager
Jul 01, 2020
If you have the opportunity to work with John, TAKE IT!...
If you have the opportunity to work with John, TAKE IT! From the second I stepped foot in the building he was so welcoming. He got straight to the point, gave me his honest opinions and made an important decision like car buying an EASY one. I didn’t know much about buying a car but he and the sales manager, Ganesh, were very transparent with numbers and any questions I had were answered in detail. I appreciate them so much for helping me purchase my first car!
Feb 13, 2020
Samantha was really easy to talk to about what I wanted...
Samantha was really easy to talk to about what I wanted in a car. She was courteous and very professional and let me take all the time I needed to check out their vehicles. Hartman's was very easy going compared to previous shopping experiences. I would definitely return when I need another car.
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Jun 22, 2019
Bought a new car
Amazing dealership. Chris and Ganesh helped tremendously and worked with my budget and wants to find the perfect car. They helped present more options on financing and other cars and gave great advice and guidance throughout the whole process.
Jan 15, 2019
New Vehicle Purchase
We had a good experience at Haltermans Car Dealership.It was a pleasure to do business with the knowledgeable and courteous staff who assisted us in making the decision to purchase our new vehicle. Thank you.
Betsy Botsko
Customer Service
Aug 05, 2019
Great place to buy a car!
From beginning to end, Smerlyn Mercado was attentive to our needs and worked with his manager to get us the best deal. Kudos to Smerlyn and staff. Mike, the bow tie person assisted in explaining car play and details of car functions and downloading apps onto phone. Awesome, Mike. Tammy assisted in finalizing all the paper work and very detailed in explaining payments and other options. Thank you Tammy. My wife and I had a wonderful experience thanks to staff, especially Smerlyn for his dedication.
Jul 01, 2019
Never Again
Sales girl was fine (Shes Gone) and I like the Service People, After that was a nightmare. I'll never buy from them again, We'll go to Newton Toyota or Koch Toyota!!
Jun 29, 2019
Team Work
I was in for the 25,000 service maintenance on my Toyota RAV4, handled respectfully and helpfully by Melissa in Service. I also scheduled an appointment for 4 new tires in 2 weeks with Melissa. While waiting in the lobby, I got to talking with Betsy in service office staff who was making coffee. I mentioned that I would like to extend my warranty to 45,000K, would that be possible? Brenda went to Melissa and they collaborated in helping me to extend my maintenance warranty through their teamwork. It was a win-win situation for all. All of the office staff and service people are friendly, helpful and sympathetic to the customer need and are willing to go the extra mile.
Feb 13, 2018
Great place to buy and service a car.
I have been coming to Halterman's for years for service and we purchased a Tacoma a few years ago. It has always been a pleasant experience. I was in the market for a used car and have been a long time Avalon driver. I had checked out Lexus and the new Accord but when Julius Rivera took me on a test drive in a barly driven 2016 Avalon I was sold. Working with Julius, David the used car sales manager and Betsy Botsko doing the paper work made for a very smooth transaction. Thank you to the staff and Mr. Halterman for meeting my deal!
Dec 15, 2017
Worth Driving for
After continual disappointment with my local Koch Toyota, formerly Milham Toyota, I took the chance after reading "real reviews" on other great experiences with Halterman's Toyota, an hours drive north in Stroudsburg. The no B.S., upfront honesty, genuine interest and well being in the customer extended well after my purchasing my Toyota Tundra. There were some minor issues with add on parts (incorrect order mishap) which initially started out as looking to be a first disappointment in the after purchase process. HOWEVER, the service staff, namely Amanda, Melissa and Courtney bent over backwards to make that disappointment turn to exhilaration in having parts found and driven from far away. I walked in to Betsy, the cashier, greeting me by my name!! Her barely contained excitement was infectious as she wanted to be with me as I viewed the finished truck for the first time! Her excitement and warmth defines the family run dealership and it shows in the genuine smiles of staff, to the overall comfort and vibe of this place. Yes, I will drive the extra long miles to always have them service and look after my new truck as they have shown to look out and care for me.. Finally a Dealership that I can call home for me AND my new Truck.
John Averett
Sales Consultant
Jul 03, 2020
It was a great experience with John. He was an amazing...
It was a great experience with John. He was an amazing salesman who took our priorities seriously and assisted us to find the best deal!
Jul 01, 2020
If you have the opportunity to work with John, TAKE IT!...
If you have the opportunity to work with John, TAKE IT! From the second I stepped foot in the building he was so welcoming. He got straight to the point, gave me his honest opinions and made an important decision like car buying an EASY one. I didn’t know much about buying a car but he and the sales manager, Ganesh, were very transparent with numbers and any questions I had were answered in detail. I appreciate them so much for helping me purchase my first car!
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Jan 31, 2020
Bow Tie Mike was very knowledgeable and helpful. He went...
Bow Tie Mike was very knowledgeable and helpful. He went over everything in detail and made sure I understood everything. He is very personable. I had a great experience!
Jan 28, 2020
Friendly and corteous staff
I gave 4 stars and not 5 because they did not disclose that the car was an Enterprise rental until we were filling out the financial paperwork. Otherwise a good experience.
Samantha Dudsak
Billing Clerk
Jun 17, 2020
Every one at Halterman,,s was pleasant and courteous....
Every one at Halterman,,s was pleasant and courteous. This was the second new Mitsubishi we purchased at your dealership. I thought the fist time was the best dealer experience was very good but this time was even better. Eric was extremely helpful and very knowledgeable, and insightful he listened to what we were saying and helped us to feel confident in our decision. I never felt pressured, he was very patient and seemed to understand my needs and concerns, his respectful and professional manner made my car buying experience a real pleasure.
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Feb 13, 2020
Samantha was really easy to talk to about what I wanted...
Samantha was really easy to talk to about what I wanted in a car. She was courteous and very professional and let me take all the time I needed to check out their vehicles. Hartman's was very easy going compared to previous shopping experiences. I would definitely return when I need another car.
Feb 03, 2020
all my expectations were met
Everyone I met was friendly, courteous and knowledgeable about Toyotas. I was fortunate to be served by a great team-Samantha, Fred, Bow-Tie-Mike, Tammy. The professionalism was in a class by itself and many decisions were made in my favor to assure that I drove out of the dealership in a safe, beautiful car that I was able to manage financially. My thanks to everyone that made my experience a very positive and enjoyable one.
Jan 08, 2020
She was friendly very helpful she was on top of every...
She was friendly very helpful she was on top of every detail that I ask answered all the questions that I ask so I was pleased
James Molina
Sales Consultant
May 30, 2020
Everything from start to finish went so smoothly....
Everything from start to finish went so smoothly. Everyone was friendly and helpful! Even with covid-19 going on. Eric was absolutely amazing! He found me the perfect suv with every feature I needed to have! Highly recommend going here if you need a car! Make sure you see Eric!
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Jun 29, 2019
Convenient, fast and professional
Conveniently located dealership, professional staff, good facilities, pleasant employees, shuttle service, reasonable pricing. Easy to schedule appointments and communicate with staff members. Keep up good job!
Dec 03, 2018
First time at this dealer - sold and will never buy anywhere
Great honest interactions with all!!! Very honest, cared about my needs. No high pressure nonsense. love this car! My sales rep James Molina and all others were great!
Nov 03, 2018
Excellent customer service. So friendly & helpful!
I have never been to a dealership where I was treated with so much respect and professionalism. Such kind employees who really know their stuff. James Molina was exceptional I highly recommend him. Halterman’s Toyota is the best car dealership I’ve seen yet
Jeremy Baker
Sales Consultant
Jul 02, 2020
Jeremy is great! He was able to get us the vehicle we...
Jeremy is great! He was able to get us the vehicle we wanted at the price we wanted! Jeremy made sure all the paperwork was in order made sure we got the best trade in price for our old vehicle! I have brought vehicle from Toyota Halterman before and I have to say this time was by far the best experience we have ever had buying a vehicle. We will definitely recommend Jeremy to anyone looking to buy a vehicle
Jul 01, 2020
Halterman’s Toyota has the best customer service hands...
Halterman’s Toyota has the best customer service hands down! We drove an hour to do business with them over the two dealerships closer to home. Jeremy and Junior went above and beyond to help us find the perfect vehicle.
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Dec 22, 2019
I was very impressed with Haltermans Toyota!!! I would...
I was very impressed with Haltermans Toyota!!! I would highly recommend anyone shopping for a new car to visit and see Jeremy Baker in sales he was awesome! Very helpful through the whole process! Finance Freddy was the greatest despite being In a ch 13 bankruptcy was able to get me approved!!!! Tammy S was very thougho explaining the paper work I signed also great at what she does! And last but not least bow tie mike was great for explaining the features of my new car! It litterly didn’t take long before I was driving home!!! Too everyone at Haltermans Thank you and plan to purchase my next car there as well!! Can’t Thank you enough!! Dave S Effort Pa
Jul 07, 2019
Jeremy did a great job
Despite having some second thoughts Jeremy was a great person & did a great job getting me into the truck I really wanted. I am very happy w my Outlander
Amanda Mussara
Assistant Service Manager
Dec 15, 2017
Worth Driving for
After continual disappointment with my local Koch Toyota, formerly Milham Toyota, I took the chance after reading "real reviews" on other great experiences with Halterman's Toyota, an hours drive north in Stroudsburg. The no B.S., upfront honesty, genuine interest and well being in the customer extended well after my purchasing my Toyota Tundra. There were some minor issues with add on parts (incorrect order mishap) which initially started out as looking to be a first disappointment in the after purchase process. HOWEVER, the service staff, namely Amanda, Melissa and Courtney bent over backwards to make that disappointment turn to exhilaration in having parts found and driven from far away. I walked in to Betsy, the cashier, greeting me by my name!! Her barely contained excitement was infectious as she wanted to be with me as I viewed the finished truck for the first time! Her excitement and warmth defines the family run dealership and it shows in the genuine smiles of staff, to the overall comfort and vibe of this place. Yes, I will drive the extra long miles to always have them service and look after my new truck as they have shown to look out and care for me.. Finally a Dealership that I can call home for me AND my new Truck.
Nov 07, 2017
Fast,friendly,helpful
I was taken care of Quickly upon arrival the workers were fast friendly and helpful with all my questions And exceeded all my expectations I have always had a good experience with Toyota.
Mar 05, 2016
Great Service....... Horribly Annoying Telemarketers.
Great Service! Internet staff needs to stop calling me. Have made a dozen requests over a 6 year period with multiple staff members and they continue to call. Very annoying.
Feb 19, 2016
Awesome people, awesome service. timely and knowledgeable.
Went in for a routine oil change, all services were done correctly and in a very timely manner, all employees were friendly and polite. Especially Melissa who has been my favorite service person for years.
Oct 19, 2014
Like working with Family
Tues. 10/14/14 I stopped by to take a look at a 2013 Versa, that I had previously saw online while browsing the Halterman's website. Undecided and very worried about my far from perfect credit score. I sat down and talked with Steve Heller who was very inviting, he told me not to worry about my bad credit and that him and his team will do everything they can to find a bank willing to give me a loan. He also explained that they've gotten others with a lowwer score then mine approved for loans. Of caorse I thought to myself I heard this same tale before and still wasnt to sure of having them run my credit. So we took a look at the car which quickly changed my mind, but I still wasnt certain I'd be approved so I ask for a reschruled appointment. Came in Fri. 10/17/14 with pay stubs in hand ready to file application for a loan still having doubts. Next thing I know Steve calls Anthony Gonzalez over and they both begin working some "Haltermen" Magic. I had to leave for a while to go back to work but on my way out Steve called to me and says "the next time you walk into this office your leaving with your new car". I thought it was a little forward and early to be saying things as such, but 3 hrs. Later I received a call from Steve asking me when is the soonest I could get there. Not thinking to much about it I figured it was just to go and answer more question and or that they needed some more info to place applications. Steve says no I just needed your SS# and for you to come pick up your car. Amazed at the words that I heard, I quickly ran inside and asked my boss when was the soonest I could leave. Next thing I knew was with my mother on my way to pick up my car. I would like to Thank the Entire Halterman's Family for helping me and for being so welcoming with open arms. Thank you again Steve Heller hope to see you the future for my next car or maybe when I send my younger sister your way.
Nico Menichello
Collision Shop Supervisor
Dec 20, 2019
Quality, honest and upfront with payment options and work...
Quality, honest and upfront with payment options and work process. I will recommend Nico and the Halterman’s collision center to friends and family . Thank you for making my 19 sienna look brand new again.
Jul 10, 2019
car service
my experience with toyota service is excellent ,I have 2 toyotas that always serve in your location ,I always had a good experience,, most of the time I worked with Melissa Mcneil very knowledgeable person ,she's explain me what the car needs and go thru everything with me ,I keep my cars in good condition because the service that you provided in your location '
Nov 23, 2018
Body Shop
If you want straight forward, trustworthy knowledge and work, Nico is the go to guy for this. Sticks to Toyota's high quality standards and does not deviate just to get a job done.
Oct 06, 2017
Great Collision supervisor!
Nico has great customer service very friendly, easy going and always ready to help whenever he is needed. I would recommended a visit to this wonderful facility. as they are all always ready to make your experience great!
Jan 08, 2013
LOU EXPERIENCE
I chose this dealership when i moved here 2yrs ago to service my other rav4.Everyone I have dealt with has been very courteous,friendly,and professional.While I was having my rav4 serviced I walked over to the showroom to find out some info about a new rav 4 lease.I was introduced to Troy who gave me the figures on what it would cost.At that time I was not able to afford it.Troy told me if any deals came up he would call me.I missed his call on Fri.Jan 4,and called him back later that day.I went to the dealership on Mon jan.7 to see try with a trade in.Troy knew what I was able to afford and worked with me to get the lease deal.I have nothing but praise for the dealership from the service dept to the sales dept and all the personal that work there.I would highly recommend this dealership to anyone.I thank you all for helping me get this lease on my new rav4. I love the this suv and the reliability of Toyota, that is why I now have 2 rav4's.
David Zaniewski
General Manager
Nov 22, 2019
Eric was very helpful.As soon as we approached the...
Eric was very helpful.As soon as we approached the building he welcomed us very gracefully.He offered us the best options without any pressure.
Oct 23, 2019
Terrible dealership
Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for “Toyota care” that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn’t clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn’t know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn’t have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy “wiped the hood” and the “paint came off” Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I’m lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won’t push this second time screw up, under the rug.
Jul 06, 2019
Mixed experience but I like Toyota’s
I bought my new Toyota Rav 4 Oct.2018 This is my3rd new Toyota. Buying a new car is tough because you are trying to get a decent deal and sometimes you feel like you are not sure if you are getting a deal because some sales people try and confuse you or fast talk in my opinion. My experience was mixed. Bow tie Mike was awesome and patient in orienting me to my car.. James was friendly and easy to talk to. Ganesh was a fast talker and Dave ‘s sales tactics didn’t impress. I really disliked Tammy’s pressure to buy warranty’s. I’m really not sure If I would buy my next Toyota at Halterman’s . I appreciate that the owner is a Christian man and he does good things for the community so that and the proximity to my home is pretty much the main reason that I would come back.
Apr 16, 2019
Good Service
I have bought 5 Cars at Halterman's Toyota over the last few years. I would recommend this dealership to anyone of my friends and family.
Sara Tait
Internet Sales
Jun 16, 2020
Easy to work with. I don’t have 25 words to write to...
Easy to work with. I don’t have 25 words to write to finish this review. I’m just typing this out to submit. As I said he is easy to work with.
Jun 09, 2020
Excellent
I had previously had a horrible experience at this dealership, and I never thought I would go back again, let alone buy a vehicle. All the staff I interacted with were very nice and knowledgable and they were helpful even after the buying experience, a far cry from any previous experiences I had. Nick really was exactly what I wanted from a salesman and I will definitely be recommending him and Halterman's to anyone in need
Doug Vanness
Inventory Manager
Oct 23, 2019
Terrible dealership
Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for “Toyota care” that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn’t clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn’t know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn’t have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy “wiped the hood” and the “paint came off” Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I’m lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won’t push this second time screw up, under the rug.
Dec 19, 2016
Customer Service Driven
Well coordinated team effort of efficient and effective customer service designed around the needs of customer. Team was willing to go the extra mile to accommodate concerns.
Leah Flores
Internet Sales
Jun 07, 2020
Great staff, very knowledgeable, very personable, and...
Great staff, very knowledgeable, very personable, and accommodating to the comfort of their customers. Bought from them today, just like I did with the previous vehicle, and would definitely come back again.
Junior Genao
Internet Sales Manager
Jul 01, 2020
Halterman’s Toyota has the best customer service hands...
Halterman’s Toyota has the best customer service hands down! We drove an hour to do business with them over the two dealerships closer to home. Jeremy and Junior went above and beyond to help us find the perfect vehicle.
Freddy Maldonado
Sales Manager
May 30, 2020
Everything from start to finish went so smoothly....
Everything from start to finish went so smoothly. Everyone was friendly and helpful! Even with covid-19 going on. Eric was absolutely amazing! He found me the perfect suv with every feature I needed to have! Highly recommend going here if you need a car! Make sure you see Eric!
Lindsey Matlock
Internet Sales
Jun 03, 2020
A long but pleasant day
Very pleasant from the moment I set up an appointment on line with Lindsey all the way through the financing with Tammy. Eric was pleasant, knowledgeable and saw to my needs while I was there. I have been to places where they seem annoyed if you want to look at another vehicle, but Eric was more than accommodating.
Doreen Roberts
Title Clerk
May 27, 2017
Bowtie Mike is the master
This is my first car purchase, and I'm satisfied with the whole experience, Bowtie Mike was the best.This dealer is the best.I would definitely recommend this dealer.
Haydn Watkins
Sales Assistant
Jun 13, 2020
Just Awful ...
I called about a Toyota Tacoma listed on Halterman's web page and Haydyn informed me that I'd have to come to the dealership since they don't negotiate price on the internet or phone. Made an appointment for about two hours later then drove 35 miles from my home to the dealership. I arrived on time at 1:45 PM but she wasn't there. After about 45 minutes of small talk and "preliminary work" with another sales rep (Nick), I had my current vehicle looked at and was told it was time for a test drive, He disappeared for quite a while and upon returning informed me that " It seemed the truck had been sold earlier that morning." So I drove seventy miles and sat in a dealership for an hour for a truck that had been sold before I even called late that morning ! They only had three Tacomas on the lot, so it wasn't as if the place was bustling or the job was all that confusing. A total waste of time.